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Imse Vimse 2 Year Warranty - further info
We believe in the quality and function of our products! All products with warranty marking will give you a guarantee of at least 2 to 10 years. The warranty period applies from the products original purchase date, which is stated on your receipt (this only applies to products purchased after 2018-06-01).
The warranty refers to material or manufacturing defects, i.e. such as an error which existed at the time of purchase. In order for the warranty to kick in you have to have proof of purchase; such as the original receipt or a copy of it, and that you have followed our care instructions for that particular product. Make sure to always read care instructions before use.
In the event of a claim covered by a warranty, we reserve the right to first attempt to repair the product/ products. If that is not possible, we will offer a new one or change to an equivalent product of the same value. If there is no equivalent product, we will refund the purchase price and any shipping and handling charges you have had in connection with your warranty case.
We only accept products that have been purchased through our websites. If the purchase was made in a store or on a retailers website, the warranty case must be handled by the place of purchase, which is stated on your sales receipt.
ImseVimse follows the Swedish Consumer Purchase Act, therefore, as a consumer, you have in addition to our warranty a statutory warranty for 3 years relating to original manufacturing defects.
In the event of any dispute arising out of a purchase from us we refer to The National Board for Consumer Disputes (ARN).. For dispute resolution for cross the border purchases, we refer to the EU Commissions website, ec.europa.eu/odr.
If you have any questions regarding our warranties, please contact our customer service via email info@imsevimse.se or phone +4898-48 46 46. We want you to feel safe purchasing from us and we will gladly answer any questions you may have.